SIGN-UPS OPEN!
NOVEMBER SHIPMENT DATE: NOVEMBER 16TH
Sign-ups end November 15th at 11:59PM PST
SEPTEMBER SHIPMENT DATE: SEPTEMBER 16TH
Missing mail? Contact us after Oct 14* (US) / Oct 25 (WW)
OCTOBER SHIPMENT DATE: OCTOBER 19TH
Missing mail? Contact us after Nov 5 (US) / Nov 26 (WW)
Mail Club faq
WHEN DOES MY MAIL SHIP?
Mail is sent out the week of the 15th every month, typically by the 20th. A shipping notification will be sent to you when they are on the way. Please check your promotions folder!
They can take up to 2-14 business days (US) or 7-30 business days (WW) to arrive. There is no tracking as they are sent as stamped letter mail to keep the subscription affordable!
sign-up period
The sign-up period ends on the 15th of every month. Any subscriptions after the 15th of the month will receive the following month's! (ex. subscriptions made January 16th through February 15th will receive February's letter)
BILLING/Payment
When you sign up, you are agreeing to a recurring subscription. After the initial payment, monthly subscribers will be charged on the same day of the month you initially made your subscription. If a payment fails, you will be notified and given a grace period to try your payment again. After the grace period, your subscription will be automatically canceled.
what is the difference between pomme and love letter club?
The Pomme Club is perfect if you want an affordable way to support our art—you'll receive a postcard or sticker sheet, a sticker, and journal prompts to spark some reflection. The Love Letter Club includes everything from the Pomme Club, plus a letter and extra surprises curated to match the mood of that month's theme—for those who want to dive a little deeper into the experience.
Please make sure you checkout with your desired mail club!
MY ADDRESS WAS INCORRECT, WHAT DO I DO?
Once Mail Club letters have been shipped, we’re unfortunately unable to make changes to the shipping address. If a letter was sent to an incorrect address, please email us and we can arrange a reshipment for a small fee.
HAVEN'T RECEIVED MAIL YET
Please contact us if you haven’t received your mail within the delivery timeframe for your respective region (U.S. vs. international). Mail can take up to 2 weeks (USA) to 5 weeks (international) to arrive! The reality of snail mail is that sometimes it can get lost or delayed, so we really appreciate your patience. We are happy to send out replacements for any lost mail.
CHANGE ADDRESS/BILLING INFORMATION
To update your payment details or subscription shipping information, log in to the customer portal using the same email address you used to subscribe. If you are changing your address details, please be sure to set your new address as the default. Please let us know if your orders are not generating with your new address as we will need to manually change that.
CANCEL/PAUSE MY SUBSCRIPTION
To cancel or pause your subscription, log in to the customer portal using the same email address you used to subscribe. Subscriptions that have been paused for 6+ months with no billing activity will be automatically canceled!
PREVIOUS LETTERS
Any extra postcards, stickers, and sticker sheets for the current month's mail club will be available at a later time and can be purchased then!