Shipping & Delivery
How much does shipping cost?
Shipping is calculated based on your location and the items in your order.
USA
- USPS First Class (untracked): $2 Flat rate
- USPS Ground Advantage (tracked): $5 Flat rate
- USPS Priority Mail (tracked): Varied, carrier calculated at checkout
International (Canada)
- USPS First Class International (untracked): $3.25 Flat rate
- Economy International (tracked): $10 Flat rate
International
- USPS First Class International (untracked): $3.25 Flat rate
- Economy International (tracked): $13 Flat rate
HOW LONG DOES SHIPPING TAKE?
Transit times can vary depending on factors like your location, the time of year, and the shipping method selected. Below are general estimates for our shipping options.
USA
- USPS First Class (untracked): 3–14 business days
- USPS Ground Advantage (tracked): 2–7 business days
- USPS Priority Mail (tracked): 1–3 business days
International
- USPS First Class International (untracked): 7–30 business days
- Economy International (tracked): 7-21 business days
For full transparency: we use a Simple Export Rate for international tracked packages, which allows us to offer discounted international tracking rates that would otherwise only be available at high-volume commercial pricing. Your package first ships domestically to a U.S.-based sorting hub, where it's relabeled with your address and customs information, then forwarded to your country's postal service for final delivery. Packages generally arrive within 7-21 business days* from the date of shipment depending on the postal service of the destination country. You'll receive a tracking number that follows your package the entire way, door to door.
At this time, we do not ship to certain countries due to recurring delivery issues.
how do i track my package?
We offer an affordable stamped mail option through USPS for items under a certain weight. Please note that this service does not include tracking. If you would like the safety of tracked mail, please select the upgrade at checkout.
If you did purchase tracking, you can track your order directly from the shipment notification, or go into your account history and click into the order you want to track! We offer free tracked shipping for USA orders over $50 and International orders over $100.
I HAVEN'T RECEIVED MY ORDER
This can occasionally happen with letter mail! Please refer to the transit time estimates in the above question. If you've waited past the transit window, we can offer a replacement or store credit. At this time, we’re unable to offer refunds for lost mail. For added peace of mind, we recommend selecting tracked shipping so you can follow your delivery.
CUSTOMS/DUTIES/VAT
Orders shipping outside of the USA may be subject to the customs fees, duties or taxes of the destination country. All fees, duties and taxes are the responsibility of the receiver. Aome is not responsible for any fees, duties or taxes collected upon arrival of international shipments.
International orders do not incur taxes or duties if they are sent with stamped letter mail. If you are an international customer and would like to receive your order via stamped letter mail, we recommend that you check out with (1) Love Letter per order!