FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

HOW LONG DOES SHIPPING TAKE?

Transit times can vary depending on factors like your location, the time of year, and the shipping method selected. Below are general estimates for our untracked mailing option.

  • ​USA
    USPS First Class (untracked): 2-14 business days
  • ​International
    USPS First Class International (untracked): 7-30 business days

At this time, we do not ship to certain countries due to recurring delivery issues.
Tracking

We offer an affordable stamped mail option through USPS for items under a certain weight. Please note that this service does not include tracking. If you would like the safety of tracked mail, please select the upgrade at checkout.


If you did purchase tracking, you can track your order directly from the shipment notification, or go into your account history and click into the order you want to track! We offer free tracked shipping for U.S. orders $50 or more!
HAVEN'T RECEIVED ORDER

This can occasionally happen with letter mail! Please refer to the transit time estimates in the above question. If you've waited past the transit window, we can offer a replacement or store credit. At this time, we’re unable to offer refunds for lost mail. For added peace of mind, we recommend selecting tracked shipping so you can follow your delivery.
CUSTOMS/DUTIES/VAT

Domestic orders do not incur duties. International orders do not incur taxes or duties if they are sent with stamped letter mail.

If you are an international customer and would like to receive your order via stamped letter mail, we recommend that you check out with (1) Love Letter per order!

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Products & Orders

PROCESSING

Please refer to our currently processing times at the top of our website! We're a two person team that's currently juggling all parts of this business so we really appreciate your understanding and patience.


If your order was placed with a subscription, it will take longer to fulfill.
RETURNS

At this time, we do not accept refunds, exchanges, or cancellations. Please double-check your product selections, shipping address, and any customizations before completing your order.

If you experience any issue with your order, please contact us first — we’re happy to work with you to find a solution.
CHANGE ADDRESS AFTER ORDERING

Please double-check your shipping information before submitting your order. If you realize there's a mistake, contact us as soon as possible—changes can only be made before the order is processed. Unfortunately, we cannot offer refunds for orders sent to an incorrect address.
COUPON CODES

We have promotions for our postcards and sticker sheets all year round. We also run sales for special events and for our birthday months in May and September. Subscribe to our email mailing list for exclusive discounts (we promise we won't spam you) and follow us on Instagram and TikTok to stay tuned!


Note: Coupon codes must be applied before your payment goes through and the order is confirmed. We cannot apply codes retroactively!